MetroCare of Springfield Strategic Goals 2020-2023

MetroCare of Springfield has received a Workforce Development Fund Grant which will allow the following goals to be accomplished by 2023 by providing education and training through Holyoke Community College and Springfield Technical Community College. The following goals and key indicators will be of focus during this strategic plan period.

  • Employee satisfaction rates regarding opportunities for career growth will increase by 17%

  • MetroCare of Springfield field staff’s self-evaluation of clinical knowledge and application will increase by 25%

  • Caregiver’s self-evaluation of clinical knowledge will increase by 20%

  • New customer referrals will increase by 20%

  • Monthly client cancellations will decrease by 10%

As always, our mission is to provide high quality and culturally aware adult foster care services to a diverse community. Our vision is that these services will positively impact the quality of life for members of our community.

We will continue to provide updates and adjustments to the goals stated above through our newsletters and other publications.

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